We do not accept returns or exchanges unless the item you purchased is faulty. If you receive a defective item, please contact us at the telephone number or email address below and provide details of the product and the defect. We will then tell you how to return the product.
You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage occurring during transit. You must also, for all returns, prepay the cost of shipping and insurance (if applicable). If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will examine it and notify you by email, within a reasonable time, whether you are entitled to a refund or exchange due to the defect. If you are entitled to an exchange or a refund, we will replace the product or refund the purchase price (depending on the original method of payment). Shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping. It may take up to 15 business days after you receive our email before you see the refund on your statement.
82 rue Jean Jaurès 93130 Noisy le sec.
To track the status of your return, please contact us at the phone number or
at the email address below.
We only exchange goods that are faulty or damaged. When you consider a product to be defective, please contact us, within 30 days of your purchase, at the phone number or email address below and provide details of the product and the defect. We will then tell you how to return the product.
Some items are neither refundable nor exchangeable. These items are designated on our
website as non-refundable, on sale or part of a final sale.
You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage occurring during transit.
If you are eligible for an exchange, we will ship a new item to the original shipping address.